Privacy Policy

1. Information We May Collect

When you contact Grenier's Towing And Truck Shop, request service, call our team, submit a website form, or complete a Google Ads lead form, we may collect information such as:

• Full name
• Phone number
• Email address
• Vehicle information
• General pickup location or service location
• General drop-off location, when needed
• Service request details
• Messages or notes submitted through forms, ads, calls, or emails

2. How We Use Your Information

We use customer information to respond to towing, roadside assistance, accident recovery, winching, off-road recovery, truck repair, diagnostics, diesel repair, fleet service, scheduling, estimates, and related customer support requests.

We may also use information to confirm service details, follow up on open requests, maintain business records, improve service operations, and communicate with customers about requested services.

3. Google Ads Lead Forms

If you submit information through a Google Ads lead form, that information may be sent to Grenier's Towing And Truck Shop so we can contact you about your request.

Google Ads lead forms may collect your name, email address, phone number, and service request information. Google may also process your submission according to Google's own privacy policy and lead form terms.

4. Calls, Emails, And Website Requests

When you call, email, or submit a request through the website, we may keep a record of your contact details and service information so we can dispatch help, schedule repair work, provide follow-up, support billing, and maintain service records.

5. Sharing Of Information

Grenier's Towing And Truck Shop does not sell personal information. We may share information only when needed to complete a service request, support business operations, process payments, coordinate towing or repair, comply with legal requirements, assist with insurance or law enforcement matters, or work with trusted service providers.

6. Website And Advertising Data

Our website and advertising tools may collect basic technical information such as browser type, device type, general usage activity, ad interactions, and pages visited. This information may be used to understand website performance, improve advertising, measure lead activity, and improve customer experience.

7. Data Security

We take reasonable steps to protect information submitted to us. However, no website, email, phone system, internet transmission, or digital storage method can be guaranteed to be fully secure.

8. Data Retention

We may keep customer and service request information for as long as needed to respond to requests, provide service, maintain business records, support billing, comply with legal obligations, and improve operations.

9. Your Choices

You may contact us to request that we update, correct, or remove certain personal information, subject to any business, legal, safety, billing, or recordkeeping requirements that may apply.